There might be several reasons.

Please make sure that the appliance is switched on and that the water tank is full.

Please use exclusively tap water with our products in order to optimize the good functioning of the steam.

The holes on the iron might be obstructed by limescale and should be then cleaned with a specific cleaning tool. If the appliance is scaled the boiler then needs to be rinsed.

Please also check that the appliance is directly plugged in the electric plug without any extension or multi-socket adaptor.

It happens that following the filling of the water tank, water has accumulated in between the tank and the boiler: please keep this area where the filling cap is situated very dry. Lastly, when handling a Laurastar Lift, please make sure that the water tank is correctly placed.