TECHNICAL ASSISTANCE
LAURASTAR AT YOUR SERVICE
The Laurastar customer service department is here to help you extend the lifespan of your device.
Please contact us at any time for access to a repair service.
CS HOTLINE: 2126 7350
The technical engineers of LAURASTAR Hong Kong have passed the professional technical training of the headquarters to ensure that they can provide you with professional technical support.
MAKE A REPAIR REQUESTPlease contact us at any time for access to a repair service.
CS HOTLINE: 2126 7350
The technical engineers of LAURASTAR Hong Kong have passed the professional technical training of the headquarters to ensure that they can provide you with professional technical support.
CONTACT US
FREQUENTLY ASKED QUESTIONS
USING YOUR LAURASTAR
- 1. WHEN AND HOW DO I REPLACE THE SEALS OF THE REFILL CAP AND THE DRAIN CAP?
- 2. HOW DO I ADJUST THE TEMPERATURE OF MY LAURASTAR IRON?
- 3. HOW DO I CLEAN THE IRON SOLEPLATE IF IT IS DIRTY OR MARKED?
- 4. INFORMATION ON OTHER LAURASTAR PRODUCTS
- 5. HOW DO I SWITCH OFF AND STORE AWAY MY LAURASTAR?
- 6. HOW DO I OPEN AND SET UP MY LAURASTAR?
- 7. HOW DO I FILL THE WATER TANK OF MY LAURASTAR?
- 8. WHEN AND HOW DO I REPLACE THE ANTI-SCALE CARTRIDGE OR THE ANTI-SCALE GRANULES?
- 9. HOW TO START USING MY LAURASTAR?
- 10. WHAT WATER SHOULD I USE WITH MY LAURASTAR?
MY LAURASTAR IS NOT WORKING
- 1. STEAM IS ESCAPING THROUGH THE REFILL AND DRAIN CAPS OF THE BOILER - IS THIS NORMAL?
- 2. THE LIGHT INDICATOR IS FLASHING DURING IRONING IS THIS NORMAL?
- 3. THE IRON IS TOO HOT. HOW CAN I ADJUST THE TEMPERATURE?
- 4. THE IRON IS NOT HEATING UP - WHAT IS GOING ON?
- 5. WHAT DO I DO IF DROPLETS OF WATER ARE COMING OUT OF THE IRON WHEN I START TO USE IT?
- 6. WHAT DO I DO IF THE IRON SOLEPLATE DRIPS?
- 7. WHY DOES THE IRON NO LONGER EMIT STEAM?
- 8. WHY IS MY LAURASTAR SWITCHING OFF AUTOMATICALLY?
- 9. WHY IS THE BOARD'S BLOWER/VACUUM SYSTEM NOT WORKING?
ONLINE ORDERS & DELIVERY
- 1. MY ORDER HASN'T ARRIVED YET.
- 2. I HAVE SEEN LAURASTAR PRODUCTS ON SALE IN OTHER SHOPS. IS IT SAFE TO BUY THEM?
- 3. I ENCOUNTERED A PROBLEM WHEN PLACING MY ORDER THROUGH THE LAURASTAR ONLINE STORE.
- 4. CAN I TRY OUT THE LAURASTAR APPLIANCE BEFORE BUYING IT?
- 5. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
- 6. WHAT METHODS OF PAYMENT CAN I USE TO PAY FOR MY ORDER?
- 7. HOW DO I RETURN AN ITEM?
REPAIR OF OUR PRODUCTS
QUESTIONS ABOUT THE LAURASTAR SMART APP
- 1. HOW DO I KNOW IF I NEED TO UPDATE MY LAURASTAR SMART APP?
- 2. I’VE LOST ALL THE DATA SAVED ON MY LAURASTAR SMART APP.
- 3. THE LAURASTAR SMART APP IS FROZEN. I CAN’T TAP ANYWHERE.
- 4. THE LAURASTAR SMART APP IS NOT SYNCING WITH MY LAURASTAR SMART. NO IRON IS DETECTED ON THE LAURASTAR
- 5. WHAT DEVICES DOES THE LAURASTAR SMART APP FUNCTION ON?
- 6. HOW DO I CONNECT MY LAURASTAR SMART TO THE APP?
- 7. HOW DO I DOWNLOAD THE LAURASTAR SMART APP?
- 8. HOW DO I ACTIVATE/DEACTIVATE THE SOUND?
- 9. HOW DO I ACTIVATE/DEACTIVATE NOTIFICATIONS FOR THE LAURASTAR SMART APP?
- 10. HOW DO I ACCESS THE DIFFERENT TUTORIALS ON MY LAURASTAR SMART APP?
- 11. HOW DO I CHANGE THE LANGUAGE OF MY LAURASTAR SMART APP?
- 12. HOW DO I UPDATE MY LAURASTAR SMART IRONING SYSTEM?
